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Gursimrat's avatar
Gursimrat
Leader
11 years ago

500 Internal Server Error on user profile page

I just got this strange behaviour today on our stage forums, we are not able to see the user avatar image on the user profile page which are logged in via SSO URL. When I debugged it in firebug, i saw a 500 Internal Server Error, below is the screenshot for the same.

 

The strange part is, it was all working fine couple of days back, i just logged in today to see everything broken

 

I don't know from where this is appending?

http://community-url/t5/user/viewprofilepage/user-id/%3Cdiv%20style= 

 

Other issue is when I hit the following rest api for the user who are registered via SSO,

 /users/id/${user.id}/profiles/avatar/size/profile

 

the response is 

<response status="error">
<error code="503">
<message>An object in the path is null.</message>
</error>
</response>

 

 This is a capture of user profile page

 

500ISE.png

 

 

 

  • Gursimrat's avatar
    Gursimrat
    11 years ago

    This issue was not related to lithium error, we had our server issue, it is resolved now.

5 Replies

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  • JasonL's avatar
    JasonL
    Lithium Alumni (Retired)
    11 years ago
    hi Gursimrat,

    i noticed that there's a "CSS Usage: initializing extensions" message, followed by a TypeError ... could it be the firefox extensions causing problems?

    perhaps try disabling all FF extensions?
  • JasonL's avatar
    JasonL
    Lithium Alumni (Retired)
    11 years ago
    it's probably best to have Support take a look - can you kindly log support ticket (and provide exact steps to reproduce)?
  • Gursimrat's avatar
    Gursimrat
    Leader
    11 years ago
    Thanks, and yes we have logged a ticket and support is looking into this.
  • Gursimrat's avatar
    Gursimrat
    Leader
    11 years ago

    This issue was not related to lithium error, we had our server issue, it is resolved now.