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Wendy_S's avatar
Wendy_S
Boss
9 years ago

Calling all Search Guru's - Where does the filter=label come from

Hi!

We are currently doing some analysis on customer searches (collected from a survey) and simulating customer steps and the results they get from the search engine in the community.

 

When I was looking at one search term I noticed that applying the search term to the search on the home page would produce more results than if I'd take the actual external data reference which is

 

http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=labels&q=0x6101bed

 

So, basically it seems the customer did the search on the community page, the search term is 0x6101bed

 

When I do the search from the home page I get this.

http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?q=0x6101bed

 

To my knowledge, we do not have an option for filtering by label anywhere, at least not from the path the customer took. Does anyone know what could have caused the filter=labels to be added to the url?

Thanks!
Wendy

 

4 Replies

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  • Wendy_S's avatar
    Wendy_S
    Boss
    9 years ago

    I was really hoping for someone to be able to help.

    Anyone?? Someone...? :-)

    Thx!
    Wendy

  • DougS's avatar
    DougS
    Khoros Oracle
    9 years ago

    Hi Wendy,

     

    Sorry for the (really) late reply to this. I was wondering if the filter=labels parameter is appearing because of a customization, so I searched through the custom components that are being used on that site and found a custom component that was rendering an anchor tag with the URL it links out to containing that parameter. It won't make a difference whether or not you have that since you are not  passing the labels parameter (so specify what labels to filter by). You can remove it from the customization if you want to though. I will send you a private message with the name of the component.

     

    -Doug