Can Bot registered using Bot API v2 can make use of Bot API v3 methods?
Hello All,
We are using BOT API v2 and we are facing some problems wherein the handoff request is not successful and the agent picks up the message while monitoring, the problem is Bot does not know the message is picked by agent and it interferes with the interaction of the user and the agent. I am thinking of some way to know if the agent is taken control of the conversation so that we can stop bot responding to it. I see a method in Boat API v3 (https://developer.khoros.com/khoroscaredevdocs/reference#controlnetworknetworkkeyexternalidexternalidauthorauthorid-get) which returns which entity (agent or bot) has current control of the conversation associated with the specified author on the specified network.
Wondering if only this API can be implemented or whole registeration , handoff process etc will change, as there is vast difference in the V2 and V3 api.
Any guidance on this will be highly appreciated.
BOT API V2:
https://developer.khoros.com/khoroscaredevdocs/reference#reference-bot-api2