Forum Discussion

keithkelly's avatar
keithkelly
Leader
2 years ago

Challenge: How to run this recurring report: Time-To-First-Response (for each board)?

I can make leaderhship very happy if I provide a WEEKLY recurring TTFR (time-to-first-repsonse) report like: Here's the Time-To-First-Response data for each category/board in the past week: Food It...
API
Community API
Rest API
StanGromer's avatar
StanGromer
Boss
2 years ago

You aren’t using the bulk data API?  Our data ninja has this all setup for us so I could ping him, but guessing you are trying to this in Community?

  • keithkelly's avatar
    keithkelly
    Leader
    2 years ago

    Good Q - I don't care where I do it from, but upon first look at the Bulk Data API I thought it was more Care-related and not so much about Community.  Perhaps I dismissed it without fallacious or blatantly errant reasoning. 

    I do have bulk data API access turned on and quite enjoy getting my hands dirty in dev/api stuff. 

    • StanGromer's avatar
      StanGromer
      Boss
      2 years ago

      Oh yeah, if you have somewhere to play with the data, Bulk Data is the way to go. The downside being you can only grab data from 30 or 90 days back initially, and then have to keep grabbing it daily to maintain it.

      While not everything, it’s near enough to say it’s everything you could ever want and more… to calculate anything you could ever want and more. It’s been so refreshing to ask our reporting analyst for anything, and he makes it all appear soon after.