Forum Discussion

Noora's avatar
Noora
Advisor
11 years ago

Configuring ratings / helpfulness

I'm trying to add a helpfulness rating to our forums and I have turned on the ratings in Admin and configured it to "helpfulness". I also added the element in Studio (to page type Forum Topic Page) a...
  • NoamanA's avatar
    NoamanA
    11 years ago

    Hey Noora 

     

    Great advice from VarunGrazitti there.

     

    So, this is the component you need to use:

     

    <component id="ratings.widget.rating-enum-display" ratingSystemRef="conv:helpfulness"/>

     

    However, just a couple of things to note which you may have missed during your testing:

     

    1. The 'Was this article helpful..' component only appears for replies, not for new topic posts.

    2. The component will not appear for your own replies, only those posted by other authors.

     

    Try that and let me know how it goes.

     

    Regards

    Noaman

     

    PS I saw your support ticket and have also updated that.

VarunGrazitti's avatar
VarunGrazitti
Boss
11 years ago

Noora - From your post, seems like you have done the 2nd, did you check the 1st, 3rd isn't valid as you're admin of the community.

 

If this component isn't showing up on your community, it might mean that: 

 

  1. There is no content to show
  2. You need to enable the feature and configure the component in Community Admin
  3. You don't have permission to view this component or its content from this user account

 

You've done this alright as well:

 

Enable ratings and define the types of ratings supported on the community in Community Admin > Features > Ratings.

In the XML tab for the page where you are using the component, you must set the ratingSystemRef parameter to define the type of post rating you are using.

For example, if you are using the Me Too rating feature in a Forum Topic Page, you would use ratingSystemRef="conv:forum_topic_metoo".

Parameter values include: conv:tkb_ratings, conv:message_ratings, conv:idea_ratings, conv:contest_ratings, conv:forum_topic_metoo, conv:forum_solution_metoo, conv:forum_resolution_metoo, conv:question_metoo, conv:answer_metoo.

 

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If it doesn't work, you might want to consider asking support.