Forum Discussion

Noora's avatar
Noora
Advisor
11 years ago

Configuring ratings / helpfulness

I'm trying to add a helpfulness rating to our forums and I have turned on the ratings in Admin and configured it to "helpfulness". I also added the element in Studio (to page type Forum Topic Page) a...
  • NoamanA's avatar
    NoamanA
    11 years ago

    Hey Noora 

     

    Great advice from VarunGrazitti there.

     

    So, this is the component you need to use:

     

    <component id="ratings.widget.rating-enum-display" ratingSystemRef="conv:helpfulness"/>

     

    However, just a couple of things to note which you may have missed during your testing:

     

    1. The 'Was this article helpful..' component only appears for replies, not for new topic posts.

    2. The component will not appear for your own replies, only those posted by other authors.

     

    Try that and let me know how it goes.

     

    Regards

    Noaman

     

    PS I saw your support ticket and have also updated that.

Noora's avatar
Noora
Advisor
Thank you for your tips, grazitti!

I was able to add the star rating so atleast everything is working ans I haven't screwed up the CSS for example. The only thing is that I'm trying to add the helpfulness-rating: http://community.lithium.com/t5/Ratings-and-Reviews/About-ratings-helpfulness-and-Me-Too/ta-p/23600

As I understand the article, I should be able to add the rating to forum page also.

I have configured helpfulness to Community Admin > Features > Ratings and the component is added to my XML in Studio.

My best guess is that i should have something else here in ratingSystemRef, but I don't know what. <component id="ratings.widget.rating-enum-display" ratingSystemRef="conv:message_ratings"/> The value "helpfulness" breaks the page.
VarunGrazitti's avatar
VarunGrazitti
Boss
11 years ago
I suggest trying all these one by one, and see if any of them works as the documentation doesn't specifically tell which is to be used for helpfulness.

conv:forum_solution_metoo, conv:forum_resolution_metoo, conv:question_metoo, conv:answer_metoo.

Else, you should ask support and they will provide you the details.