Connecting Khoros data to CRM (Salesforce)
Hi folks, Jadah here. I am looking for help/any guidance to see if anyone's done an integration between your Khoros community and your organization's CRM, specifically w/ Khoros. I am aware tha...
Forum Discussion
Thanks, StanGromer ! I'll try again. We've had several conversations w/ our CSM but there might be some confusion w the service cloud v. the sales cloud. I just came across this part of the Khoros site and I'm happy to see SFDC service cloud listed
Pretty cool to have Zendesk integrated! May I ask your team's use case for this? We use Zendesk too and were also looking into this to build a case for support deflection.
I highlighted two of the use cases here actually -> https://community.khoros.com/t5/Khoros-Community-Product/We-built-a-bunch-of-stuff-Unified-search-amp-Zendesk-ChatGPT-and/m-p/734807#M14953
We've expanded on the work we did for building a unified search to actually have the ZD articles fully displayed/styled in Community. We don't have it live yet in production for various reasons (politics, money), but hopefully one day.
Happy to chat/grab our engineer for a call if the team would like to learn more!
