contact deflection form
Hi everyone - has anyone developed an experience where a customer begins submitting a question to a support form, and gets knowledge and/or community posts suggested to them based on what they are ty...
Forum Discussion
Hi,
I think what your after is the auto suggest feature that you can enable when posting any new threads on any board, ts auto suggests existing threads when typing and gives the user an option to deflect and use that question over posting their own questio. On the boards.
Is is this the type of thing you want if so you just need to enable it in admin. You can also use the q&a app or active cast widget which does the same thing put you can place this on your website or on the community home page to deflect further.
