Hi,
We are planning to remove Lithium default avatars and will upload our customized avatars. If we delete the lithium avatars what happens to existing accounts with avatars from lithium default.
Thanks & Regards,
Abhishek Illindra
Hey AbhishekIlindra,
Before you delete the legacy Lithium avatar's you need to be aware that anyone using said avatar will also lose their avatar so you'll end up with a load of users with the "no image found" image this makes the community look really bad and kinda broken!
You can, however, remedy this by getting Professional Services to run a script which will check every user account for use of a legacy avatar and then replace it with one of your new ones, this can be randomised so that all users don't get the same avatar and you can also avoid any users who are already using a custom avatar.
I've recently done this in my community, the process was quick and easy, PS guys have done this loads of times and should be able to help you but this is a chargeable piece of work.
We just had this done by professional services, and I'm so glad we did! We launched with the default Lithium avatars, which just don't really fit our brand, but we didn't take the time to create custom ones before launch.
I'd definitely recommend to newly-launching communities that you do take the time to create custom avatars and delete all of the Lithium default ones, so that you don't have to spend $ on this later.
But, if, like us you were a little lazy / time-crunched, the PS engagement to make this change isn't a big deal and isn't that expensive. Also, it sounds like, in a pinch, you can simply delete the old avatars and upload new ones WITH THE SAME FILENAME - see https://community.lithium.com/t5/Developer-Discussion/Changing-custom-avatar/m-p/430986/highlight/true#M13457 (I haven't tried this myself).
Here's my blog post about our new avatar launch, which happened today (about 6 months after our community went live): https://community.meraki.com/t5/Community-Announcements/Community-update-Our-new-avatars-are-out-of-this-world/ba-p/11570 - may be useful to someone.
Cheers!
