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Dear AdamN,
Sorry for the late reply. Actually the implementation was dropped. But would love to know if it is possible. May be we could implement the same for some other community. The following is my requirement.
We have replaced the escalate button with our custom page. So when the escalate button is clicked on the message it is redirected to a custom page. In that custom page we have a button which when clicked makes some calls to external entity and returns some text. If all went well I want to display the text with success message in the previous page (i.e) message page where the escalate button is available from where the message was escalated.
Thanks in Advance.
Hi deepak,
One approach you could consider would be the use of a query string parameter. For example, when you redirect to the thread page, you could append a query string variable and set the value to indicate success. Then in your component on the thread page, you could have a component that reads the value of that variable. If the value is as desired, you can show the proper messaging in your custom component. Otherwise, you can have the component display nothing.
You can get the details of the request URL and other request details using the http.request context object:
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