Hi,
is it possible to escalate a message using the API?
Regards,
Waldemar
Hi waldemarhelm, I hope you are doing well !!!
Regarding your question, I would like to inform you that it is not possible to escalate a message using the API.
Please feel free to share this idea/suggestion on our platform ideas board.
Hi waldemarhelm, I hope you are doing well !!!
Regarding your question, I would like to inform you that it is not possible to escalate a message using the API.
Please feel free to share this idea/suggestion on our platform ideas board.
When you say escalate, what do you mean exactly?
https://developer.khoros.com/khoroscommunitydevdocs/reference/create-an-abuse-report
You can create an abuse report which is what I imagine you mean be talking about?
Edit: Realize you may be talking about this actually? https://community.khoros.com/t5/Community-Moderation/Set-up-auto-or-manual-escalations-for-unanswered-topics/ta-p/109759 I think the above may still work depending on your use case though.
StanGromer I mean to escalate a topic/message to another system, for example to Salesforce as described here: https://community.khoros.com/t5/Integrating-with-Salesforce/Escalate-community-messages-to-a-Salesforce-case/ta-p/143274 or E-Mail. We are not using Salesforce, we are using this feature to escalate a topic as an e-mail. And I would like to be able to use this feature with the API so that we can implement this feature in another context. Unfortunately this seems not be possible.
Thank you SyedSa for confirmation. Although it is not the answer I hoped to receive.
waldemarhelm - We're you looking for it to automatically escalate or the manual option (or both?). On manual, we created our own for tickets to flow into Zendesk. We just have a button to allow Mods/Admins to escalate/generate a Zendesk ticket. Automatically doing it I imagine would be a bit more complex, but couldn't you run a job at intervals to pick up those that need to escalate to X location.
