By default our instance has an "escalate" button. What is the purpose of this?
Also, how can I switch this off in the admin config if we don't want to display it?
Escalation would not affect the normal users. To enter in admin section you will need the admin access. But you can set the email id for any of your team members who will get the escalation emails.
Escalation reports used to alert your community moderation team of posts that have not received any replies.
You can find the settings under Community Admin > Mode Tools
Here is the documentation
Hi ninalearn
You can play with setting in Admin > Mod Tools > Escalation.
You can see the screenshot for more detail.
Escalation would not affect the normal users. To enter in admin section you will need the admin access. But you can set the email id for any of your team members who will get the escalation emails.
