Forum Discussion

Kev_B's avatar
Kev_B
Advisor
6 years ago

Escalated Thread notification not generating thread title/URL

Hi, I've been messing about with the escalation feature, looking at the viability of using this to automate the process of our superusers escalating threads. When looking at the email notifications...
  • saikumarn's avatar
    saikumarn
    6 years ago

    Hi Kev_B 

    you can see the available context objects in below of email templates

    Studio->Text Editor->Email Text->select Escalated thread from dropdown->Variables Used in this Template

    Example:

    ${notification.message.discussion.topicMessage.subject}

    ${notification.message.discussion.webUi.url}

saikumarn's avatar
saikumarn
Advisor

Hi Kev_B 

you can see the available context objects in below of email templates

Studio->Text Editor->Email Text->select Escalated thread from dropdown->Variables Used in this Template

Example:

${notification.message.discussion.topicMessage.subject}

${notification.message.discussion.webUi.url}

Kev_B's avatar
Kev_B
Advisor
6 years ago

saikumarn thank you! I had a glance at the context objects below the template, but wrongly assumed the notification. ones were for an email based on a community notification.