Forum Discussion

sylvain_mouquet's avatar
sylvain_mouquet
Guide
13 years ago

Exception 1F3EB38E

Hi,   I have this exception : 1F3EB38E There is a documentation for each exceptions values ? How can i solve this problem?   Sylvain
jasonkilgrow's avatar
jasonkilgrow
Contributor

It is useless to display an error to a user who is unable to figure out for themselves what the issue is. You would be better off displaying that there was an internal issue and "Please open a Lithium Support Case and reference this id: <insert exception id>." The way the message reads now is misleading.

ChadB's avatar
ChadB
Khoros Expert
11 years ago
jasonkilgrow wrote:

It is useless to display an error to a user who is unable to figure out for themselves what the issue is. You would be better off displaying that there was an internal issue and "Please open a Lithium Support Case and reference this id: <insert exception id>." The way the message reads now is misleading.

Hi Jason,

 

We actually did just that in our latest release! The messaging for errors should now read "An Unexpected Error has occurred. Your request failed. We recommend you open a Lithium Support Case and provide the date and time you received the error and this Exception ID". For example:

 

Lithium Error.PNG

 

Best,