Forum Discussion

keithkelly's avatar
keithkelly
Leader
2 years ago

Feasible? Link (within Topic) to jump to Care Conversation

Use case:  I'm browsing Community and I see a lingering thread.  (somebody said "any updates? etc)" I'd like to "Care-tag" it "Lingering" so it shows up in the lingering column. Assumption:  Car...
Community API
Akenefick's avatar
Akenefick
Genius

Hey, I'm a little late to this one, but I just recently started playing around with the Care API and thought I might give this a try.

This API Get conversation details by document source ID (khoros.com) returns Care conversation info based on the source id not the Care id. They give twitter and Facebook as examples, but I would assume it should work for community conversations as well.

Has anyone ever used this successfully? 

https://instance.response.lithium.com/api/v2/conversations/bySourceDocumentId/networks/{network}/instances/{instance}/id/{source document id}

It says the network parameter is "The unique name of the network serving as the source channel". No examples so I tried "community". It seemed ok with that but said "No conversations found that contain document with id 10041". 

Anyone here ever gotten this to work with community posts that could share some details? If so, it seems like a link to the Care conversation from community is probably achievable.

Thanks

DaveEv's avatar
DaveEv
Khoros Staff
2 years ago

Akenefick Looking at this now: try network either "Lia" or "Lithium" -- should be one of those two.  Let me know how this works-- very cool idea.

 

Thx-

D