Forum Discussion

PerBonomi's avatar
PerBonomi
Boss
7 years ago

Float replies that aren't a solution, but are important, within a topic

Saw a Product Idea for this, so I thought I'd share my custom solution. Perhaps not for the faint of heart, but when you get it working it'll be fun :)   This adds an option to all the replies in a...
API
Community API
FreeMarker
ClaudiusH's avatar
ClaudiusH
Khoros Alumni (Retired)
Thanks for sharing the code, Per.

Going a bit beyond the developer scope here:
Which member type is allowed in your community to float messages?
I can see it being used in support scenarios for "we are investigating" status updates. Any other situations this is useful?
PerBonomi's avatar
PerBonomi
Boss
7 years ago

We let Admins, Moderators and higher tier Super Users float.

 

I think it mainly came about because we have many threads that are very long and we regularly have customers complaining that we're not responding, even though we, for example, responded two pages (1 day) ago. For those buried staff responses it's very helpful.