Forum Discussion

vmalla's avatar
vmalla
Adept
7 years ago

Gateway Timeout 504 error

Hi Team,   I'm getting a Gateway timeout error. {"status":"Gateway timeout","message":"","statusCode":504} This is not consistent. When I hit from postman, I'm getting response correctly and some...
VikasB's avatar
VikasB
Boss

vmalla

By default API response time is low but response time can be increased. You need to raise a ticket to support. 

vmalla's avatar
vmalla
Adept
7 years ago

Hi, 

Just wondering if there is any other alternative as I don't have access to raise support ticket.

  • VikasB's avatar
    VikasB
    Boss
    7 years ago

    vmalla

    There is no alternate way. You need to shoot a mail to support team at support@lithium.com. If you do not have admin access then yoiu can keep your community manager in CC.