How do I add a component that will "make" my visitors provide feedback for articles
Hi, I need some help on adding a new component/widget into my knowledge base. This is pretty critical for the success of our team, so it would be great if we could have some pointers.
In a nutshell, we would like to do improve the quality of the articles we are hosting in my knowledge base. In order to do so, I want to "make" my visitors to give me feedback whenever they access an article -- whether it be good or bad.
We were thinking of incorporating a component/widget that does the following:
1. Visitor accesses an article in our site (IMAGE1.jpg)
2. When they try to click away from the page, a module takes over the entire site, where the user MUST provide some feedback. (IMAGE2.jpg)
3. If the user clicks on "No", we have a follow-up behavior, which displays to the visitors other options from where they could choose from. (IMAGE3.jpg)
Action for this second popup module is optional.
Ideally, we would like to be able to track the different clicks made per articles (e.g. There were 95 clicks. 40% clicked "Nope" for an article; 60% clicked "Yep".)
Please advise. Thank you so much!
Thank you for the prompt reply, Alok.
This is very helpful.
Since we cannot directly modify code in Lithium, I was hoping to use what was already available in Lithium and piece it together.
Do you have any pointers as to how we want can leverage existing components and achieve something that's fairly close to what we want?
Pretty much have a popup requesting feedback when users try to exit an article of a specific category (in our case, let's say it's tutorial-related articles).
Thank you for your help!
