How to add "Was this article helpful?" component please
Any tips on how to add "Was this article helpful?"component in blog and TKB please? Thank you :) Marianne
Forum Discussion
What does this component do? Is there a "helpfulness" value stored somewhere?
Yes, it stores with every message as tkb_helpfulness_rating = true if someone checked it as a helpful message.
You can get here how many users found it helpful.
SELECT * FROM tkb_helpfulness_ratings WHERE message.id = 'id'
Also, you can get in matrics as well. To get more insight you can follow below links
https://community.lithium.com/t5/Strategy/TKB-quot-Was-this-article-helpful-quot/m-p/188472#M512
