Forum Discussion

keithkelly's avatar
keithkelly
Leader
2 years ago

Ideas for "Propose Externaliation" Button (on Topics)

We have 2 parallel areas of our community:  External & Internal External (customers will start new topics here by default) Internal (employees start new topics here by default) SuchNSuc...
Community API
UI & Design
Lief's avatar
Lief
Executive
2 years ago

Are internal *users* going to do this from the community? or from inside Care?

Are Topics posted Internally the same style of thing they will become when moved externally? e.g., will a Forum post INT become a Forum post EXT?

I'm not up to speed on how Care works exactly but, from within the community have you investigated Custom Tags?

https://community.khoros.com/t5/Custom-tags/About-custom-tags/ta-p/35452

I understand that Care was designed to replace Custom Tags but...can care consume them? Set / unset them? 

Do you have all your internal members, who may want to be proposingExternal in Care?

keithkelly's avatar
keithkelly
Leader
2 years ago

Thanks for the reply. Answers:

  • Doing this from within community.  
  • yes, parallel ext/int structure
  • custom tags is what I was wondering about. But I’m unsure where those fit in the care/community mix. I suspect you’re onto something there. 
  • no, we only have 5 care licenses at the moment, and at $2k/ea we’ll stick with 5 for quite a while. The desire here is for our employees to flag an item to be reviewed by the overarching community moderators who use those 5 Care licenses.  


again thanks for helping me think through this.