Ideas Statistics
Hi All We are exploring options relating to the Lithium Ideas Exchange to create a custom component that displays Number of ideas submitted Number of votes submitted Number of comment...
Forum Discussion
This would be super helpful for our purposes too.
Please forgive the ineptitude but in creating these calls, where it's like HTML code, as front-end users are we able to enter these somewhere to create reports? Or do we need access in the back-end?
It would be really convenient for more detailed reports to come out of Ideas Exchange, including regularity of tags and labels, a status tracker to identify how long ideas have stayed in a status for, and how to measure individual ideas as well as figures taking into account how many ideas are moved and merged into others.
Would be super handy eh @ClaudiaS??
To create UI components showing these metrics you would need a bit more than just plain HTML. You would create a custom component in the Freemarker markup language.
Also keep in mind that since this question was originally posted the new Community API v2 with the LIQL query language was introduced which allows to form queries for all of these metrics.
Regarding your ask for more detailed reporting:
I assume you've already looked at the Ideas report within LSI which gives a high level overview into idea submission and commenting stats. Also when in LSI you apply a Topic ID filter for an individual idea you can get a history of posting and kudoing activity as a graph.
We currently don't have a status tracker, but the current default ideas UI gives a breakdown of number of ideas in each status.
I found your request for "tags and label regularity" an interesting one: What insight would you get out of that and what action would that lead to?
Also keep in mind that since this question was originally posted the new Community API v2 with the LIQL query language was introduced which allows to form queries for all of these metrics.
Regarding your ask for more detailed reporting:
I assume you've already looked at the Ideas report within LSI which gives a high level overview into idea submission and commenting stats. Also when in LSI you apply a Topic ID filter for an individual idea you can get a history of posting and kudoing activity as a graph.
We currently don't have a status tracker, but the current default ideas UI gives a breakdown of number of ideas in each status.
I found your request for "tags and label regularity" an interesting one: What insight would you get out of that and what action would that lead to?
Thanks ClaudiusH!
I realise that in my hunt for content about the Ideas Exchange, I've fallen into Developer-land which isn't my function within my organisation (just an entry-level Moderator here trying to wrap my head around the platform).
To be honest, it's a question I should've waited to ask because we don't have access to LSI within the staging environment and the production site isn't live yet so we haven't got data to work with or to test how to report on. That being said, knowing what to look out for is handy like the Topic ID filter.
We'll definitely set up a manual status tracker so we can report on turnaround times for ideas, and pursue areas of the business who don't progress statuses in a timely manner. I don't think there are in-built reminder notifications?
I suppose it's perhaps specific at an organisational level that we're interested in seeing how often certain tags are used, and because labels we're using apply to business areas, being able to compare how many ideas are attached to one area over another could be interesting comparisons. By understanding what tags (and therein phrases or key points) are coming up more regularly, we can attune communications to those keywords and determine whether the strategy of the exchange needs to be finessed if the tags being used aren't necessarily applicable, too broad, or too specific and aren't aiding in people searching ideas so we're not doubling up etc. By knowing which areas of the business are labelled more regularly, it can sensitize a focus on improvement for that area, provide them more resources and make more enquiries. I hope that makes sense.
I really only asked because I only saw these types of features in the Labs part of LSI and I think it'd be great to work them in.
Thanks!
Brodie
