Forum Discussion
- AdamNKhoros Oracle
Hi NatJioe,
This is indeed possible. You can edit the email templates through Studio. This article details the context objects that are available to use within the templates:
Here's a specific example for the Escalated Thread template, which might help get you going in the right direction or at least serve as an example of how to use context objects in email templates:
Depending on the template, the logic may already be in there and is just controlled by a setting. I'd suggest trying this out before you make any changes to the templates:
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