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roisinkirby's avatar
roisinkirby
Expert
8 years ago

Is it possible to have parent/child Idea labels

Our company has three distinct products, but some of them share apps/functions. Is it possible to create dependent labels / parent and child label groups?

 

For example if somebody has a feature request for 'Dashboards' or 'Account & Settings' we want to know which product category they are referring to.

 

Our community structure is broken down into categories by product, but we are against the idea of having three separate ideas forums for each category. 

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  • DougS's avatar
    DougS
    Khoros Oracle
    8 years ago

    Hi Roisin,

     

    Unfortunately there is currently not a way to store a label hierarchy/taxonomy in the community. If you could maintain the hierarchy yourself (which I imagine you probably already do), you might want to try using labels on community posts to tag your posts with leaf-nodes in the hierarchy and then use a Lithium REST API v2 call that constrains by the labels.text field to find messages that match on one of the labels in your group.

     

    For example, let's say you have a group called "footwear" and in that group you have "running_shoes", "dress_shoes", "sandals", and "slippers". If you want to search for any community posts that match "footware", you look up all the labels you have stored (in your own hierarchy) and create a LiQL query that finds messages that are labeled with any of the leaf-nodes in that group, which in this example would be something like:

     

    SELECT id, subject, body, author FROM messages WHERE labels.text IN ('running_shoes', 'dress_shoes', 'sandals', 'slippers')

     

    -Doug