Forum Discussion

AbhishekIlindra's avatar
AbhishekIlindra
Boss
8 years ago

Knowledge base options in the Community

Hi All,   We didn't have any knowledge base in the Community and even we can able to see in the Community Structure if we expanded it.  We can still able to see KB icon in the Structure.   Attach...
  • cike's avatar
    cike
    8 years ago

    Hi AbhishekIlindra,

     

    when you create a new forum ("project" in your case), Lithium also creates a hidden TKB for that board. If you are not linking your forum to that TKB, the TKB node will never be shown in your navigation or search results.

     

    For a better understanding, you can take a look at the Community Administrator > Discussion Styles > Tribal Knowledge Base > Tribal Knowledge Base for Forum Topics. There you see different options to link your forum topics to TKB. As you can see, there exist an option which will link your forum to the automatically created TKB node.

     

     

    I hope, these information can help you. If not, feel free to ask for more details. :)

     

    Best regards,

    Christian

cike's avatar
cike
Champion
8 years ago

Hi AbhishekIlindra,

 

when you create a new forum ("project" in your case), Lithium also creates a hidden TKB for that board. If you are not linking your forum to that TKB, the TKB node will never be shown in your navigation or search results.

 

For a better understanding, you can take a look at the Community Administrator > Discussion Styles > Tribal Knowledge Base > Tribal Knowledge Base for Forum Topics. There you see different options to link your forum topics to TKB. As you can see, there exist an option which will link your forum to the automatically created TKB node.

 

 

I hope, these information can help you. If not, feel free to ask for more details. :)

 

Best regards,

Christian

  • AbhishekIlindra's avatar
    AbhishekIlindra
    Boss
    8 years ago

    cike : Thanks for your update, If we select the option to none the issue will be resolved right. If it is the right approach so existing TKB icon in the Community structure will disappear or we need to make any changes

    • cike's avatar
      cike
      Champion
      8 years ago

      You're right AbhishekIlindra. Select none if you want the TKB icon to disappear. If you have multiple forums, you will have to set the TKB value to none for each of them.

       

      Additional changes were needed.

       

      Regards,

      Christian

      • AbhishekIlindra's avatar
        AbhishekIlindra
        Boss
        8 years ago

         

        cike : We need to navigate to each category and do it manually or is there anyway to applicable it to entire community.