Forum Discussion

marcellofornari's avatar
marcellofornari
Helper
12 years ago

Lithium integrated with CRM

Hello!   I would like to know if is possible and how Lithium could be integrated with CRM applications.   Does current API provides enough support for it or there are much difficult to develop th...
JeffY's avatar
JeffY
Lithium Alumni (Retired)
12 years ago

Hi marcellofornari -- We currently integrate with Salesforce out of the box.  It's designed around an escalation use case: posts in a Lithium community can be escalated as a support case or recommended as a knowledge base solution.  The REST API is also very feature rich, but whether it will work for you depends on your specific use case.  What would you like to do?  Which CRM application would you like to integrate with?

 

 

 

 

  • marcellofornari's avatar
    marcellofornari
    Helper
    12 years ago

    Hello Jeffy!

     

    I would like to integrate with Siebel CRM (Oracle).

     

    Thanks for reply!

    • JeffY's avatar
      JeffY
      Lithium Alumni (Retired)
      12 years ago

      Hi marcellofornari -- Can you describe your use case or how you envision the integration working?  What information would you like to retrieve from Lithium?  What information would you like to push from Siebel into Lithium?

      • marcellofornari's avatar
        marcellofornari
        Helper
        12 years ago

        Hello Jeffy!

         

        Sure, the basic ideia is send to CRM the same data showed on dashboards.
        It's just an ideia and an example, because I've never used the Lithium. I'm waiting for a demo version to see all the features.

         

        Basicly: I would like to feed CRM with the same data sent to dashboards and access other analyses that platform perform.
        I will model my data warehouse for it.

         

        Thanks!