Lithium integrated with CRM
Hello! I would like to know if is possible and how Lithium could be integrated with CRM applications. Does current API provides enough support for it or there are much difficult to develop th...
Forum Discussion
Hi marcellofornari -- We currently integrate with Salesforce out of the box. It's designed around an escalation use case: posts in a Lithium community can be escalated as a support case or recommended as a knowledge base solution. The REST API is also very feature rich, but whether it will work for you depends on your specific use case. What would you like to do? Which CRM application would you like to integrate with?
Hello Jeffy!
I would like to integrate with Siebel CRM (Oracle).
Thanks for reply!
Hi marcellofornari -- Can you describe your use case or how you envision the integration working? What information would you like to retrieve from Lithium? What information would you like to push from Siebel into Lithium?
Hello Jeffy!
Sure, the basic ideia is send to CRM the same data showed on dashboards.
It's just an ideia and an example, because I've never used the Lithium. I'm waiting for a demo version to see all the features.Basicly: I would like to feed CRM with the same data sent to dashboards and access other analyses that platform perform.
I will model my data warehouse for it.Thanks!
Hi marcellofornari --
Our REST API includes user-level metrics (e.g. total kudos and number of posts/replies by community app -- forum, knowledge base, Q&A, blog, idea, contest) and some high-level community metrics (e.g. # of posts, # of users, logged in users). It does not include trending or analysis-based data (e.g. influential users) right now, but you can grab that via a CSV download from the Customer Intelligence Center dashboard.
Below is a link to our REST API docs so you can look at those specifics. I'd look at the Community and User classes in particular.
http://lithosphere.lithium.com/t5/Developers-Knowledge-Base/Admin-Guide-REST-API-JavaDocs/ta-p/5966
