Forum Discussion

scottc's avatar
scottc
Adept
9 years ago

LSI search results not populating

We were using a custom search component for our Community Search and noticed that we could not see the search term results in LSI. After some research we discovered that LSI discards search results f...
DougS's avatar
DougS
Khoros Oracle
9 years ago

If you are using the core search form then your search metrics (including search terms) should show up in LSI. This sounds like it could be a bug. I would recommend filing a support case for your issue.

 

-Doug

  • scottc's avatar
    scottc
    Adept
    9 years ago

    Thanks for the reply Doug. We currently have an open support ticket for this issue - they don't have a recommended solution at this point, which is why I posted here. Hopefully someone that has experienced this issue will see this post and provide some feedback. For now we are planning to use Google Analytics as a work around until we have a solution for LSI.

  • hpandey's avatar
    hpandey
    Ace
    6 years ago

    Hi DougS,

     

    Is there any update on above issue? Can we search custom components now?

    Thanks,

    hemant

    • ClaudiusH's avatar
      ClaudiusH
      Khoros Alumni (Retired)
      6 years ago

      To get search metrics populated in LSI you still need to employ the OOTB search component with the component id common.widget.search-form. You can style this form to blend into your community UI. You can see this at work at the Khoros Community search bar on top.