Forum Discussion
sunny_mody
8 years agoAdvisor
Hi sushantmahajan,
- The time for first response by an agent - Lithium is a collaboration kind of platform, I didn't come across anything like agents as in ticketing portals. But Lithium does have roles assigned to users which can be used to identify if the reply/solution is provided by an internal/reliable member of the community.
Time difference isn't given directly but can be calculated using the response provided in REST API. - The current backlog that is to be responded to - here backlog can be considered as unanswered posts, which again you can find using REST API.
https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv1&leaf-id=Community.unanswered#Community.unanswered - Information about the new posts that have arrived - What information are we looking out here specifically ? We can definitely get the latest posts in the community with REST API.
https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv1&leaf-id=Community.posts#Community.posts.recent
Thanks
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