Forum Discussion

omygoodness's avatar
omygoodness
Mentor
8 years ago

Plugin upload failed

Hello, I have problem with "li submit-plugin". Yesterday everything worked fine and I didn't change anything. Token is valid, URL same. $ li submit-plugin [15:37:27] Loaded gulp tasks in: 1.14 s [1...
  • DougS's avatar
    DougS
    8 years ago

    I looked at the server logs at the time of the upload and found there was a strange issue with not being able to persistent some changes to a studio component that caused any studio change or SDK push to fail. Looking at logs in subsequent days it looks like the issue was resolved. Are you able to push SDK changes now? If not, I'd recommend opening up a support case for this.

     

    -Doug

DougS's avatar
DougS
Khoros Oracle
8 years ago

I looked at the server logs at the time of the upload and found there was a strange issue with not being able to persistent some changes to a studio component that caused any studio change or SDK push to fail. Looking at logs in subsequent days it looks like the issue was resolved. Are you able to push SDK changes now? If not, I'd recommend opening up a support case for this.

 

-Doug

  • omygoodness's avatar
    omygoodness
    Mentor
    8 years ago

    Problem is solved by support.

    That was strange issue but restart of stage server did the trick

    • DougS's avatar
      DougS
      Khoros Oracle
      8 years ago

      We are putting some monitoring in place so that we hopefully catch this if this happens again and can resolve it more quickly for you next time. I'm unsure of the root cause, but if it happens again we're hoping to get more data to help us prevent/fix whatever the underlying issue is.

       

      -Doug