CKummer
11 days agoAdvisor
Problems with creating a custom Analytics report
Hi folks,
hope that anyone can help me with my problem. I would like to create a custom Analytics report, but when I have chosen all the parameters I need and run successfully the script, the result is a standard "Closed Conversation Report" I'm using postman and picked the follwing data
- startTime
- endTime
- CONVERSATION_ID
- STATUS
- ASSIGEND_AGENT
- AUTO_TAGS_TAGS
- CONVERSATION_RESPONSE_HANDLE_TIME
- CONVERSATION_TAGS_OR_POST_TAGS
- CREATED_DATE
- CLOSED_DATE
- POST_PERMALINK
Well the standard report contains nearly every data I need, but there is one essential thing missing: a link to the public community post. Why the public one and not the link to Care?
I have to report activities to an external department where people don't have access to khoros care.
Any idea what's the problem?
Regards
Christoph