Forum Discussion

CKummer's avatar
CKummer
Advisor
2 months ago

Problems with creating a custom Analytics report

Hi folks, 

hope that anyone can help me with my problem. I would like to create a custom Analytics report, but when I have chosen all the parameters I need and run successfully the script, the result is a standard "Closed Conversation Report" I'm using postman and picked the follwing data

  • startTime
  • endTime
  • CONVERSATION_ID
  • STATUS
  • ASSIGEND_AGENT
  • AUTO_TAGS_TAGS
  • CONVERSATION_RESPONSE_HANDLE_TIME
  • CONVERSATION_TAGS_OR_POST_TAGS
  • CREATED_DATE
  • CLOSED_DATE
  • POST_PERMALINK

Well the standard report contains nearly every data I need, but there is one essential thing missing: a link to the public community post. Why the public one and not the link to Care? 

I have to report activities to an external department where people don't have access to khoros care. 

Any idea what's the problem?

Regards
Christoph

 

  • DaveEv's avatar
    DaveEv
    Khoros Staff
    2 months ago

    Hi CKummer -

    At present we do not support the extraction of the Care URL--only the native post permalink (to Community, Twitter, Facebook, etc.)

    But...which one are you asking for?The publis community link (permalink) or the conversation link internal to Care? Yo want your report subscribers to see the public (permalink) post, yes?