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nextuser's avatar
nextuser
Helper
11 years ago

Push Facebook Messages/ notifications / tweets vai Lithium API

Hi there,

 

I read this in a Lithium view blog (https://community.lithium.com/t5/Lithium-s-View-blog/Baby-It-s-Cold-Outside-Lithium-Social-Web-Updates-for-Winter/ba-p/73014)

 

"In Winter 2013, the Related Conversation Notification alerts agents of the number of other open conversations across social channels like Facebook, Twitter and Lithium Communities.  This gives agents real-time alerts to other issues the customer may be experiencing on other social channels and can help standardize agent responses"

 

Does this mean that Lithium is capable of push notifications / tweets to fb & twitter?

 

Can it be done via REST API or other programmable interface?

 

Ideally can I sync message posted to Lithium community to sync with defined external channels?

 

Thanks in advance.

 

Yas

 

 

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1 Reply

  • OlivierS's avatar
    OlivierS
    Lithium Alumni (Retired)
    11 years ago

    nextuser the article you're referring to is for Lithium Social Web, not for the Lithium community.

     

    In terms of community, if you want to post messages from the community to social network, I can think of two ways:

     

    1- Add social media button to messages (this will be manual)

    2- Use the Community API (v2 is probably best with the message resource) to pull the message you want, then post the message to the social network you want using their API (FaceBook API, Twitter API, LinkedIn API, ...)

     

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