Forum Discussion

nextuser's avatar
nextuser
Helper
10 years ago

Push Facebook Messages/ notifications / tweets vai Lithium API

Hi there,

 

I read this in a Lithium view blog (https://community.lithium.com/t5/Lithium-s-View-blog/Baby-It-s-Cold-Outside-Lithium-Social-Web-Updates-for-Winter/ba-p/73014)

 

"In Winter 2013, the Related Conversation Notification alerts agents of the number of other open conversations across social channels like Facebook, Twitter and Lithium Communities.  This gives agents real-time alerts to other issues the customer may be experiencing on other social channels and can help standardize agent responses"

 

Does this mean that Lithium is capable of push notifications / tweets to fb & twitter?

 

Can it be done via REST API or other programmable interface?

 

Ideally can I sync message posted to Lithium community to sync with defined external channels?

 

Thanks in advance.

 

Yas