Inactive User
12 years agoQ&A Moderation
We are trying to implement a system whereby users may submit questions and then only once they have been reviewed and answered, they are viewable to the general public. Can someone provide some insig...
Hey jlutterloh,
Two seperate parts:
Possible workflow:
[User Posts Message] --> [Message Is Answered By Mod] --> [Moderator Approves Message] --> [Message Is Now Public]
Note: step 2 and 3 should probably be combined into a single step (answer then approve), but you may want the answer-ers to be product experts and the moderators to be "legal" experts.
Question: Is this really what you want to be doing? This might make sense if it is mostly a support community; But this approach seems to take the community aspect out of, well... the community. It would become an online call-center rather than a bunch of product users helping eachother out with the added guidance of employed product experts.
I am not saying that this is a bad approach, I just want to make sure that this really what you want and what is best for the community.
Let me know if you have any other questions,
You have explained out wanted workflow perfectly. I know it kind of defies the 'community-driven' idea but its only a section of the site and we're heavily regulated.
So the question is this, we can't make this happen (essentially turn on pre-mod for Q&A) without professional services help?
Thanks