Forum Discussion

cgrinton's avatar
cgrinton
Expert
4 years ago

Can messages be created/updated via API without triggering update notification emails?

Is there a way to create/update messages via the Khoros Communities API without triggering notification emails about the updates to be sent to everybody who has subscribed? The background to this qu...
cgrinton's avatar
cgrinton
Expert
4 years ago

I have an idea - as yet untested - about how to update KB articles without triggering notification emails for users who are subscribed at the board level:

  1. Use the /restapi/vc/messages/id/{MessageId}/move/board/id/{BoardId}?move_message.include_replies=true&move_message.ignore_notification=true API to temporarily move the message to a hidden board (i.e. a board that does not have subscribed users).
  2. Update the article using /api/2.0/messages/{MessageId}
  3. Use .../move/board/id/... again to move the message back to its original board.

Drawbacks I can think of are that I expect this will still send a notification to people who have subscribed directly to the article, and (if access to the hidden board is restricted) the article would be momentarily inaccessible.

Can anybody think of other drawbacks or traps to consider for with this approach?

  • prasadu507's avatar
    prasadu507
    Guide
    3 years ago

    Thanks for the post and explanation.

    I am also looking for the exact requirement. Need to turn off notifications when it is API update. Is there any latest update after that.