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keithkelly's avatar
keithkelly
Leader
2 years ago

Urgent: Case Sensitivity w/ SSO

Our people system changed (salesforce, workday, whatever), and several users are saying "It's asking me to create a username!" Turns out: the OLD people system passes [email protected]...
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keithkelly's avatar
keithkelly
Leader
2 years ago

Great, what's the best way to coordinate this change?

I need to do some testing on my endpoint first & form a plan for my duplicate users.  

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AdamN's avatar
AdamN
Khoros Alumni (Retired)
2 years ago

keithkelly I gave our Support team a heads up on the necessary backend change, so if you'd like to continue your discussion in the existing Support case, they should be able to help coordinate next steps.

If you weren't already planning to, I'd suggest testing against stage first where possible to confirm expected behavior for existing and new accounts.

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