Forum Discussion

amanda_optly's avatar
amanda_optly
Mentor
11 years ago

Welcome email for SSO

We are using SSO for login and we want to trigger an email when a user successfully creates a username for the community.    Can you please provide information on how we can trigger an email upon a...
  • PaoloT's avatar
    PaoloT
    11 years ago

    Hi amanda_optly 

     

    yes - at the moment there isn't a way to trigger a custom e-mail that is exposed via the Lithium REST API or within the Freemarker context objects available in Studio out of the box. You can get in touch with Services to review your requirements and see if there is another way to implement this as a customization within the back-end.

     

    Another possibility that was suggested is to leverage the rank notification e-mails:you could create a rank that is only assigned to newly registered users, and include your message there.

     

    When using SSO normally all the e-mail communication related to user login and account creation is managed by that system. You can always submit a customer idea for either adding a way of triggering ad-hoc e-mails or adding a built in e-mail trigger for the SSO registration.

     

    Hope this helps!

PaoloT's avatar
PaoloT
Lithium Alumni (Retired)
Hi
As far as I am aware there isn't an API to trigger an email in Lithium other than the ones available in Studio. There may be further options availale but this would require further analysis and potentially a Services engagement.

Other than that, it could also be possible to subscribe to the event on the API as suggested by Claudius. But the e-mail would have to be sent externally.

Regards,
amanda_optly's avatar
amanda_optly
Mentor
11 years ago

Okay so just to make sure I am understanding this all correctly, there is *no* way to trigger an email with the Lihium server based on username creation. That seems crazy to me, there has to be other people using SSO doing this right? 

 

Can you provide some additional details on how we can use the API event? How are other customers triggering custom emails?

  • PaoloT's avatar
    PaoloT
    Lithium Alumni (Retired)
    11 years ago

    Hi amanda_optly 

     

    yes - at the moment there isn't a way to trigger a custom e-mail that is exposed via the Lithium REST API or within the Freemarker context objects available in Studio out of the box. You can get in touch with Services to review your requirements and see if there is another way to implement this as a customization within the back-end.

     

    Another possibility that was suggested is to leverage the rank notification e-mails:you could create a rank that is only assigned to newly registered users, and include your message there.

     

    When using SSO normally all the e-mail communication related to user login and account creation is managed by that system. You can always submit a customer idea for either adding a way of triggering ad-hoc e-mails or adding a built in e-mail trigger for the SSO registration.

     

    Hope this helps!