Forum Discussion
Srikanth_Reddy
3 years agoContributor
Hi ,
I tried with same Basic Auth method by providing the proper user name and password.
From the postman, it is giving an error like "could not get response " error.
I have added an attachment for reference.
Thanks
AdamN
3 years agoKhoros Oracle
Srikanth_Reddy Based on the error in the screenshot, it looks like a SSL/cert issue. I think you have a couple options:
- Recommended: Work with Khoros to setup a CNAME for your instance and have an SSL cert provisioned and configured for your hostname. If you're engaged in a Professional Services project already, please flag this for your project team. Otherwise, you can open up a ticket with Khoros Support and ask them for help setting up the CNAME and SSL for the environment. You'll need to work with your DNS team to create the CNAME record, and the Khoros team can help take care of the rest.
- Alternate: If you just need to test something quickly, you can work around the issue in Postman by updating your CA Certs configuration in Postman to include the CA used by the Khoros certificate (currently "Amazon Root CA 1"). More information here: https://blog.postman.com/encryption-ssl-tls-and-managing-your-certificates-in-postman/
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