Forum Discussion

jackdupont's avatar
jackdupont
Helper
11 years ago

RESTAPI send notes (private message)

Hi,   Today using the RESTAPI I am encountering the following issue when sending a private message to an user :   note.tousers: Ce nom de connexion est ambigu : [USER_LOGIN]. Remarque : les noms ...
PaoloT's avatar
PaoloT
Lithium Alumni (Retired)
11 years ago

Hi jackdupont 

 

is your community using SSO? Is there a chance that the username you passed in "note.tousers"is duplicate on multiple accounts?

 

Thanks,

 

 

 

jackdupont's avatar
jackdupont
Helper
11 years ago

Hi PaoloT ,

 

Thanks for your reply, yes the community is using SSO.

We did not pass-in an username, but an id/id as notes.recipient

 

Thanks,

  • PaoloT's avatar
    PaoloT
    Lithium Alumni (Retired)
    11 years ago

    If you passed a user ID - that should not be ambiguous under any normal circumstance that I can think of. I think it would be best to raise this with our support department who would be able to investigate the matter further within your specific instance.

    • jackdupont's avatar
      jackdupont
      Helper
      11 years ago

      THanks for your reply.

       

      How can I reach the support department ?

      I have many reproductible usecase/data.

       

      Thanks,

      • samudhraa's avatar
        samudhraa
        Expert
        11 years ago
        You can check out the link here ,
        http://supportcases.lithium.com/
        or navigate from the left menu on the top of the page , Knowledge and Support > Case Portal > New Case.

        Thanks,
        Sam