Forum Discussion

jackdupont's avatar
jackdupont
Helper
11 years ago

RESTAPI send notes (private message)

Hi,   Today using the RESTAPI I am encountering the following issue when sending a private message to an user :   note.tousers: Ce nom de connexion est ambigu : [USER_LOGIN]. Remarque : les noms ...
jackdupont's avatar
jackdupont
Helper
11 years ago

Hi PaoloT ,

 

Thanks for your reply, yes the community is using SSO.

We did not pass-in an username, but an id/id as notes.recipient

 

Thanks,

PaoloT's avatar
PaoloT
Lithium Alumni (Retired)
11 years ago

If you passed a user ID - that should not be ambiguous under any normal circumstance that I can think of. I think it would be best to raise this with our support department who would be able to investigate the matter further within your specific instance.

  • jackdupont's avatar
    jackdupont
    Helper
    11 years ago

    THanks for your reply.

     

    How can I reach the support department ?

    I have many reproductible usecase/data.

     

    Thanks,

    • samudhraa's avatar
      samudhraa
      Expert
      11 years ago
      You can check out the link here ,
      http://supportcases.lithium.com/
      or navigate from the left menu on the top of the page , Knowledge and Support > Case Portal > New Case.

      Thanks,
      Sam
      • jackdupont's avatar
        jackdupont
        Helper
        11 years ago

        Hello,

         

        When clicking on "New Case" : You do not have access to manage or submit cases.

         

        hmm...

    • VarunGrazitti's avatar
      VarunGrazitti
      Boss
      11 years ago
      jackdupont - You can either open it via the method samudhraa mentioned or even email the lithium support at: support@lithium.com

      It will open a case in the portal as well and you'll get a ticket number. I prefer this over the portal because I can attach/upload and add content directly from my outlook and just send a mail rather than browsing and uploading the attachments in the browser. This is easier as I can also open a case from the mobile, just send an email.

      Moreover, in case of an outage, you can send an email at outage@lithium.com for a quick turn around.