Forum Discussion

jackdupont's avatar
jackdupont
Helper
11 years ago

RESTAPI send notes (private message)

Hi,   Today using the RESTAPI I am encountering the following issue when sending a private message to an user :   note.tousers: Ce nom de connexion est ambigu : [USER_LOGIN]. Remarque : les noms ...
PaoloT's avatar
PaoloT
Lithium Alumni (Retired)
11 years ago

If you passed a user ID - that should not be ambiguous under any normal circumstance that I can think of. I think it would be best to raise this with our support department who would be able to investigate the matter further within your specific instance.

jackdupont's avatar
jackdupont
Helper
11 years ago

THanks for your reply.

 

How can I reach the support department ?

I have many reproductible usecase/data.

 

Thanks,

  • samudhraa's avatar
    samudhraa
    Expert
    11 years ago
    You can check out the link here ,
    http://supportcases.lithium.com/
    or navigate from the left menu on the top of the page , Knowledge and Support > Case Portal > New Case.

    Thanks,
    Sam
  • VarunGrazitti's avatar
    VarunGrazitti
    Boss
    11 years ago
    jackdupont - You can either open it via the method samudhraa mentioned or even email the lithium support at: support@lithium.com

    It will open a case in the portal as well and you'll get a ticket number. I prefer this over the portal because I can attach/upload and add content directly from my outlook and just send a mail rather than browsing and uploading the attachments in the browser. This is easier as I can also open a case from the mobile, just send an email.

    Moreover, in case of an outage, you can send an email at outage@lithium.com for a quick turn around.