Gursimrat
11 years agoLeader
Setting up a new community from scratch with basic features
Hi,
We have a new requirement and need to know following which are relavent in the new forums we will be handling in few weeks time.
1. About setup:
- How is a lithium community build up from ground up. How much time does a new community require to setup?
- or, How is a community migrated from other platforms, such as Jive, VBulletin etc. We have our community migrated from Jive, but all the migration was done by lithium and we were not involved in that, is it always that the Lithium engineers migrate the community contents?
2. About the Knowledgebase
- How is a new TKB in lithium is created, I read few threads before posting this and came accross that it needs to be enabled and is chargeable seprately, is it so?
- or, How do we migrate our current knwoledge base from other sources such as Wordpress, Joomla, Zendesk etc. to TKB in lithium, also, does lithium handles all the migration here or do we have any access/options to migration of TKB?
- Any documentation regarding "how to get started with TKB"?
3. Search
- I see 2 versions of search available in Lithium admin, called 2.0 and 1.0, what is different in both?
- Can we customize this lithium search or serve our results in addition to the lithiums results?
4. Mobile Version
- By default, lithium has a tabbed version of the mobile site, which is very basic in comparison to the desktop site. Is there a way that tabular design can be overriden to have a much visually apealing mobile version of the community? I am not saying that we always want to show the desktop version in mobile, but a mobile version which is not a tabbed site.
5. Ticketing system
- I have seen some threads on the support ticketing on lithosphere, does lithium have any dedicated support ticketing system? And documention for this?
Thanks