I'm trying to show avatars in e-mail like the person giving likes or doing an action.
I found that ${kudos.actor.avatar.url} gets me an url in the e-mail but it's an url without extension like .jpg or .png and so this gives a bad link in the e-mail I receive.
Anybody knows how to use this correctly or get a different url?
The url i get now is: [domain]/t5/image/serverpage/image-id/428i51F875D0BED8F616/image-dimensions/200x200/image-coordinates/0%2C0%2C400%2C400?v=v2
have you tried multiple email clients? All behave the same?
Not all mail clients have the issue. Outlook on windows does show the image. I think gmail can't work with the way the url is added in the code.
We tried on gmail in browser and gmail in apple phone mail app, both show a broken image icon.
Could it be a configuration issue with gmail? Check https://techwiser.com/fixes-for-gmail-not-showing-images/
Already checked this. Other images load without a problem. Only the avatar image has issues.
I would assume you customized your email template(s) in Khoros? Are you maybe able to share the relevant portion of the customized markup? Maybe the issue isn't the URL itself?
