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wkennis's avatar
wkennis
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10 months ago

Show avatar in e-mail

I'm trying to show avatars in e-mail like the person giving likes or doing an action.

I found that ${kudos.actor.avatar.url} gets me an url in the e-mail but it's an url without extension like .jpg or .png and so this gives a bad link in the e-mail I receive.

Anybody knows how to use this correctly or get a different url?

The url i get now is: [domain]/t5/image/serverpage/image-id/428i51F875D0BED8F616/image-dimensions/200x200/image-coordinates/0%2C0%2C400%2C400?v=v2

5 Replies

  • have you tried multiple email clients? All behave the same?

  • Not all mail clients have the issue. Outlook on windows does show the image. I think gmail can't work with the way the url is added in the code.

    We tried on gmail in browser and gmail in apple phone mail app, both show a broken image icon.

  • Already checked this. Other images load without a problem. Only the avatar image has issues.

  • I would assume you customized your email template(s) in Khoros? Are you maybe able to share the relevant portion of the customized markup? Maybe the issue isn't the URL itself?