Hi, Is it possible to show related TKB articles perhaps based on labels/tags. Within TKB message main there is this component: <component id="tkb.widget.related-messages-taplet" /> but it doesnt seem to be doing anything. Any ideas? Thanks, Darren.

darrenSP - Could you please try below component for related articles. <component id="forums.widget.related-messages-taplet"/> If you want to show related articles based on tags and labels, you can create a custom component for that. You will need to get the current messages labels and tag and make a call to get messages which contain that tag or labels. API to fetch messages using the tag text. https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv2&collection=messages#constraints-tags.text API to fetch messages using the label text.https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv2&collection=messages#constraints-labels.text

Forum Discussion

darrenSP

Mentor

8 years ago

Showing related tkb articles

Hi,

Is it possible to show related TKB articles perhaps based on labels/tags. Within TKB message main there is this component: <component id="tkb.widget.related-messages-taplet" /> but it doesnt seem to be doing anything.

Any ideas?

Thanks, Darren.

TariqHussain
8 years ago
darrenSP - Could you please try below component for related articles.

<component id="forums.widget.related-messages-taplet"/>

If you want to show related articles based on tags and labels, you can create a custom component for that. You will need to get the current messages labels and tag and make a call to get messages which contain that tag or labels.

API to fetch messages using the tag text.
https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv2&collection=messages#constraints-tags.text

API to fetch messages using the label text.
https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv2&collection=messages#constraints-labels.text

3 Replies

AbhishekIlindra
Boss
8 years ago
darrenSP: component: <component id="tkb.widget.related-messages-taplet" /> displays links to forum posts used to help create the selected knowledge base article (i.e., the forum posts nominated to become the subject of an article). Clicking on a link takes the user to the related post.

To display related Tag to the post try using <component : ID: "tags.widget.frequent-tagged-messages"> hopes it will resolve this issue.

If my post is helpful and answers your question, please give "Kudos" and "Accept it as a Solution."

Thanks & Regards,
Abhishek Illindra
TariqHussain
Boss
8 years ago
darrenSP - Could you please try below component for related articles.

<component id="forums.widget.related-messages-taplet"/>

If you want to show related articles based on tags and labels, you can create a custom component for that. You will need to get the current messages labels and tag and make a call to get messages which contain that tag or labels.

API to fetch messages using the tag text.
https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv2&collection=messages#constraints-tags.text

API to fetch messages using the label text.
https://community.lithium.com/t5/Developer-Documentation/bd-p/dev-doc-portal?section=commv2&collection=messages#constraints-labels.text
darrenSP
Mentor
8 years ago
Thanks for the replies!

It seems the custom component is the way to go so I think I will use this solution as it seems it will work best for what I need.

Thanks, Darren.

Forum Discussion

Showing related tkb articles

3 Replies

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