Forum Discussion

sakuma6's avatar
sakuma6
Guide
4 years ago
Solved

Trigger events are no longer displayed

After June 24th, if you select a button-triggered event that can be placed on a button, card, or carousel response type, the destination event will not be displayed. It's inconvenient to update the ...
  • MohammedSh's avatar
    MohammedSh
    4 years ago

    sakuma6, thank you for flagging this issue, our team is already working on this and it will be resolved very soon.  

  • MohammedSh's avatar
    MohammedSh
    4 years ago

    sakuma6, you are most welcome. Just to confirm, do these additional issues still persist?

  • sakuma6's avatar
    sakuma6
    4 years ago

    MohammedSh 

    The issue has been partially improved, but not completely resolved.

    The display of trigger events for existing buttons has been improved.
    However, the trigger event for the newly created button does not work when the button is pressed.

  • MohammedSh's avatar
    MohammedSh
    4 years ago

    sakuma6, can you please share a sample conversation ID so our team can check logs for that?

  • MohammedSh's avatar
    MohammedSh
    4 years ago

    sakuma6, you are most welcome, If you find my replies helpful, please mark it as an accepted solution. 

sakuma6's avatar
sakuma6
Guide
4 years ago

MohammedSh 

Thank you for your reply

I have an additional problem
I have multiple buttons on a reply type button, card, or crew cell, and when I change the trigger event for a button, it looks like the trigger event for all the buttons has changed to the same setting.
This is a display issue and the behavior of the buttons hasn't really changed.
However, the last modified button will not work properly. Even if I press the button, the reading does not finish and I do not get a reply.

Waiting for the problem to be resolved.
thank you.

MohammedSh's avatar
MohammedSh
Khoros Alumni (Retired)
4 years ago

sakuma6, you are most welcome. Just to confirm, do these additional issues still persist?

  • sakuma6's avatar
    sakuma6
    Guide
    4 years ago

    MohammedSh 

    The issue has been partially improved, but not completely resolved.

    The display of trigger events for existing buttons has been improved.
    However, the trigger event for the newly created button does not work when the button is pressed.

    • MohammedSh's avatar
      MohammedSh
      Khoros Alumni (Retired)
      4 years ago

      sakuma6, can you please share a sample conversation ID so our team can check logs for that?

      • sakuma6's avatar
        sakuma6
        Guide
        4 years ago

        MohammedSh 

        I tested it to get a chat ID and the Issue went away.
        Thank you very much!!