Forum Discussion

fuenteso's avatar
fuenteso
Leader
8 years ago

Triggering a survey when a user accepts a solution

Hi,   We're looking for a way to survey our customers once they accepted a solution on our community. The goal is to survey only the user that accepted the solution, right after clicking the button...
  • peterlu's avatar
    peterlu
    8 years ago

    fuenteso

     

    <div class="InfoMessage lia-panel-feedback-inline-safe">
	<div class="lia-text">
		<p ng-non-bindable="" tabindex="0" role="action-succeed">Success!  This post is now an accepted solution.</p>
	</div>
</div>

    After page refreshes, you will see this success message. Simply use Lithium.jQuery to find the $('.lia-panel-feedback-inline-safe [role="action-succeed"]')   and test if the text match "Success!  This post is now an accepted solution.". Do not hard code this text, but use ${text.format("xxx")?js_string}

    If it passes the test, then you can trigger the survey.

     

    If it helps, a kudo :)

     

luk's avatar
luk
Boss
8 years ago

Or you could bind a javascript click handler to the "Accept as a solution"-Button that creates a custom cookie when the button is clicked, then you could check for that cookie on any subsequent page and display the survey in an overlay/modal window if that cookie is present (do not forget to remove it when the survey is answered or let it expire in an appropriate amount of time to not annoy the users!).