Forum Discussion

peterlu's avatar
peterlu
Champion
10 years ago

Urgent - Custom Content Breaks in ADMIN backend - All customers are affected - data lost

Hi Lithium,   We have recently experiencing Custom Content errors in ADMIN. When we select custom conent 1-9, it get stucked. Example, If I first select Custom Content 2, then select Custom Conte...
  • dasyurid's avatar
    dasyurid
    10 years ago
    We have this issue on our community as well, however there's a simple workaround you can use until Lithium get it fixed.

    When you enter the Custom Content area you can use the drop down to switch the custom content field you want to view once. If you then need to switch a second time, you just need to move your mouse to the left nav and click "custom content" and it will cause the page to reset. You can then switch again.

    Takes maybe 10 seconds longer to switch due to extra clicks and mouse move.

    It'a an annoying bug, but it's not the show stopper it's presented as here.
  • OlivierS's avatar
    OlivierS
    10 years ago

    All,

    I had a look at the issue in our 14.7, 14.8 and 14.9 releases and confirm this is a bug.
    A workaround has already been provided by @dasyurid.
    But you might want to just add ?setting_prefix=customcontent.x (where x is the component number) at the end of your Custom Content URL in Admin and press enter to get to the correct Custom Content.

    The good news is that it has been fixed in our 14.10 release.

    For futher information on when your specific community will be upgraded, please open up a ticket with the support team and we can certainly help with that.

dasyurid's avatar
dasyurid
Ace
10 years ago
We have this issue on our community as well, however there's a simple workaround you can use until Lithium get it fixed.

When you enter the Custom Content area you can use the drop down to switch the custom content field you want to view once. If you then need to switch a second time, you just need to move your mouse to the left nav and click "custom content" and it will cause the page to reset. You can then switch again.

Takes maybe 10 seconds longer to switch due to extra clicks and mouse move.

It'a an annoying bug, but it's not the show stopper it's presented as here.
  • VarunGrazitti's avatar
    VarunGrazitti
    Boss
    10 years ago
    Yes, as a workaround, we have been doing this already.
    • OlivierS's avatar
      OlivierS
      Lithium Alumni (Retired)
      10 years ago

      All,

      I had a look at the issue in our 14.7, 14.8 and 14.9 releases and confirm this is a bug.
      A workaround has already been provided by @dasyurid.
      But you might want to just add ?setting_prefix=customcontent.x (where x is the component number) at the end of your Custom Content URL in Admin and press enter to get to the correct Custom Content.

      The good news is that it has been fixed in our 14.10 release.

      For futher information on when your specific community will be upgraded, please open up a ticket with the support team and we can certainly help with that.