Users Online Count Explosion!
We are seeing 1000's of anon sessions for a single ip address. http://whatismyipaddress.com/ip/178.34.160.200 . Most usersonline rows are blank but it appears it is someone in Russia (or proxying thr...
Forum Discussion
AndrewF FaisalK Thanks for handling the security issue.
However, my real question was if there is anything we can do about the false user online reporting. Our shareholders look to this as a metric of success and we want to ensure that this number is accurate. It also helps us avoid the paranoid investors/customers that want to know "Why users online spiked to 15k this morning? Did I miss something? What are you not telling me?"
So is there anything we (or you) can do other than monitor the site and block IP addresses?
derek_walker It seems that many times the user online counts are not very accurate (for example if you have Google Analytics installed on your site, you can compare the Lithium value to the "real time" value of GA...it's usually a HUGE discrepancy)...so a maybe more accurate count can be fetched directly via GA API...but yeah, it's definitely more work, but if this is critical for your company you can think about it...
Hi Derek,
Sorry that your original point got lost in the shuffle.
"Why users online spiked to 15k this morning? Did I miss something? What are you not telling me?"
Have you tried reaching out to your TAM or created a support ticket to look into this?
In general, there could be many reasons why this could have happened, including but not limited to, bot traffic, crawlers, security testing, etc. It could even be tied to legitimate activity such as overly ambitious monitoring, performance testing, etc.
-Faisal
Hi derek_walker,
As Faisal had noted, if you need additional assistance with this please open up a support case and we can look into it for you:
http://community.lithium.com/t5/Contact-Lithium-Support/bd-p/contact-support
Best,
