Forum Discussion

danjstern's avatar
danjstern
Contributor
10 years ago
Solved

Webhooks on escalation

We have another tool that we would like to integrate with Lithium.  We would like unanswered posts to alert our system and then post information back to the thread on Lithium.   I noticed that ther...
  • DougS's avatar
    DougS
    10 years ago

    I believe you can use the REST Event Subscription Framework to subscribe to escalation events. The documentation does not tell you this (we need to update it), but you should be able to subscribe to the EscalateThread event.

     

    -Doug

Fellsteruk's avatar
Fellsteruk
Boss
10 years ago

hey danjstern whats the system is it proprietary or mainstream if the latter then its possible there is a connector out there which will save you time for example sfdc and dynamics have an out the box connector.

 

 

danjstern's avatar
danjstern
Contributor
10 years ago
Thanks for the tip but unfortunately there is not a pre built connector.
  • Fellsteruk's avatar
    Fellsteruk
    Boss
    10 years ago
    life is never that easy.. hard route for you then, good luck :)