Webhooks on escalation
We have another tool that we would like to integrate with Lithium. We would like unanswered posts to alert our system and then post information back to the thread on Lithium. I noticed that ther...
I believe you can use the REST Event Subscription Framework to subscribe to escalation events. The documentation does not tell you this (we need to update it), but you should be able to subscribe to the EscalateThread event.
-Doug
