Forum Discussion

jaread83's avatar
jaread83
Champion
8 years ago
Solved

Why are attachments shown in a preview box now?

This has been of a bug bear for a little while for me but attachments are now shown within a preview modal and the content is served up from a cloud service somewhere.   Annoyingly, IT security act...
  • ChristineC's avatar
    ChristineC
    8 years ago

    In that same section of the admin there is also a setting for "Preview attached documents in online viewer".  Have you tried disabling this?

TariqHussain's avatar
TariqHussain
Boss
8 years ago

jaread83-

 

There is a setting available in community admin.

Community Admin - System -  File attachment - Host URL to render attachment. Please Leave this field blank to serve attachments on the actual community

  • jaread83's avatar
    jaread83
    Champion
    8 years ago
    Hi TariqHussain, good to see you!

    The field is blank but attachments still load in a modal box and they are hosted on lithium.box.com (or similar?).
    • TariqHussain's avatar
      TariqHussain
      Boss
      8 years ago

      Same here jaread83 - Can you try to create a new message with attachment? and confirm if this is happening to all new messages as well?

      • jaread83's avatar
        jaread83
        Champion
        8 years ago

        I created a new message with an attachment but when clicking to view its still being uploaded to lithium.app.box.com

         

        The field is blank in the attachment settings so not sure why it would do that...