Knowledge Base Article

About Aurora Email Notifications

As a community member, you receive email notifications for different types of activity across the community. To manage your email notification preferences, see Manage Follow and Notification pref...

New Private Message email notification

Updated 8 months ago

Version 25.0

communities aurora

Guide

3 months ago

At what point does the customer get the Accepted Solution Reminder? A number of days after the post, weeks, ..?

Lief
Boss
3 months ago
HeavenM - I looked for anything in my env. nada.
Also curious:
* Atlas-searched>nothing.
* Googled>nada.
* ChatGPT > says there is nothing documented - built a question I could ask.
* Khoros/Kayako/AtlasAI asked the ChatGPT question > I got this.
<heavy snipping>
Currently, there isn't a specific knowledge base article that directly addresses the timing for the "Accepted Solution Reminder" notification in Khoros Aurora. The articles only reference configuration for event reminders, not for solution reminders.
It appears that this timing is either fixed or not currently documented as configurable.
You may need to submit a feature request or check with Khoros Support for any undocumented options If you need to adjust this value.
- Lief
  Boss
  3 months ago
  haha - and even though I didn't intend to make the actual ticket - I just wanted to ask their AI...it didn't care. Once there was no live agent available to ask...it just moved forward without any further intervention, no cc's and just made the ticket.
  Oh well...maybe that'll get us both an answer.
  If you make one my conversation ID = 60174199
Lief
Boss
2 months ago
I submitted a ticket - a month (and a few miscommunications back and forth) later - I got an answer.
"the value for the author solution reminder on MY.prod instance is set to 2 days."

I followed up with:
* Can we set that ourselves in Admin somewhere?
* Can we change it for our own instance with a request to Support - if we want?