Aurora Product Coaching Session: Spam Management Best Practise
Khoros Communities platform offers several settings and features that allow you to mitigate Spam in your community. Join ourSpam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Topics covered in the coaching session Overview of Aurora spam settings and functionality Manage Content dashboard related to spam management and its features Using roles and ranks to configure permissions to check spammers Content Filters Best practice tips Notes - Admin permissions are required to conduct the call. 👉Click here to Sign Up 👈 Related Resources Enable Spam Management Community Spam Management Review Posts Captured as Spam Khoros Academy: Communities Moderation Essentials Khoros Academy Instructor Led Training: Spam Management for Communities AuroraAurora: Redirect user to related content
When you archive content, you can provide a permanent redirect link to related content within the community or an external page. Members who attempt to access archived content (via permalink) see a notification indicating that the content has been archived and redirected to relevant information. Though this is optional, it is best practice to provide a related link to relevant content while archiving. For instance, if a Google search result suggests a piece of content that was archived in your community and members select that link, they are automatically redirected to the related content in your community. As the redirection occurs for several members, the Google crawlers understand that the old link is replaced and boost up the new link's ranking instead of the old link. If you didn’t do this when you archived the article, you can opt to add it later from the Archives page. Add a URL to related content Sign in to the community Select Archives on the Manage Content dashboard. Select the Options (...) menu and select Add Link to Related Content. A window to enter the URL opens. Enter a link to the relevant content in your community. Select Add. The entered link is added. After an article is archived: Members who are not admins or moderators are redirected to the page that was added as related content. If no redirect URL is provided, they land on an empty page as shown below. Community admins and moderators land on the original page and see a notification that the page was archived. A link to the related article is provided. Furthermore, you can edit the added link from the archived page by opening the Settings menu and selecting Edit Link to Related Content. Add a URL to an external page You can also redirect members to external pages outside the community. To achieve this, toggle on External URLs under Settings > Features > Moderation > Content Archive.Aurora: Unarchive Content
When content is unarchived, it returns to its original location in the community before it was archived. The position of the original board list is also retained. The article's publish/last updated date is retained. Also, you cannot unarchive content whose board has been deleted. Assume that topic B was archived from the board list with topics A, B, C, D, and E. If topic B is later unarchived, it returns to its original position, and the board list again shows topics A, B, C, D, and E and not A, C, D, E, and B. To unarchive content: Go to the Manage Content page. Select Archives. Select the Options menu (...) in the row of the content you want to unarchive. Select Unarchive. The original location of the archived post is selected by default: You can also choose to unarchive the content to another location in the community. 5. Select Unarchive. You receive confirmation that the post is unarchived to the selected location. As shown below, you can also unarchive the content from the content page by opening the Settings menu and selecting Unarchive.Aurora: Delete Archived content
To delete content: Go to the Manage Content page. Select Archives. Open the Options menu in the row of the content you want to unarchive. Select Delete. A window to confirm the delete action opens. 5. Select Delete. The archived content is permanently deleted from the community and cannot be retrieved.Aurora: Archive Content
Note: If you archive content from a board and then delete the board, you cannot recover the archived content. No notifications are sent to the members who authored the article that their content has been archived. Moderators can send private messages to community members whose content has been archived. To archive a knowledge base article, blog post, discussion, event, or an idea: Sign in to the community with appropriate roles or permissions. Go to the content you want to archive. Open the Options menu and select Archive. A window to enter a link to redirect users to a page within the community or an external page opens. (Optional) Enter a valid link. Select Archive. You receive a confirmation that the content has been archived. You can view the archived content from theManage Content dashboard.Aurora: About Content Archive
Active communities, especially those of large enterprises, tend to have a lot of content. Over time, these communities can become cluttered with outdated, misleading, or obsolete content, making it more difficult for members to find the content they need. To keep content and conversations fresh and relevant, good content hygiene is important. Admins and moderators should regularly review site content and archive content that is no longer accurate, timely, or relevant. Aurora Communities include a Content Archive feature. When Content Archive is enabled, members with the appropriate permission can: Archive/unarchive knowledge base articles, blog posts, discussions, events, and ideas. Provide links to updated or related content in place of the archived content. Access all archived content from Manage Content dashboard . Note: You can archive only at the main thread. Individual replies or whole boards/categories cannot be archived. All user stats (likes, comments) achieved on archived content are retained. No notifications are sent to members when content is archived/unarchived. Admins and moderators can choose to send private messages to members as deemed necessary. Archival process Permissions Admins, moderators, or members with the Manage content archival permission can archive community content. Enable Content Archive feature Toenable content archiving in your community, toggle on the Content archive option under Settings > Features > Moderation > Content Archive. Note: This feature is only set at the community level. Archiving content After the above mentioned roles or permission is granted and the Content Archive feature is enabled, members can see the Archive option from the Options menu on the content page.Select Archive to begin archiving the content. Below is an example from a discussion page. View archived content Admins and moderators or members with appropriate permissionscan view all archived content from the Manage Content dashboard on the Archives tab. From here, they can unarchive, delete, or add a link to redirect users to related content.Aurora: Set up content filters
In addition to the default content filters provided in Aurora, you can create community-level content filters and configure them to perform the appropriate actions in the respective areas across the community. Also, you can add terms to the existing filters or edit filter information, as required. View content filters Admins and members with permission can access the Content Filters in the Moderation settings area (from the Settings > Features > Moderation). The Content Filters tab includes the default filters as shown below: The Content Filters tab lists: Filter Name: Name of the content filter. Action: The action the filter performs when the system finds it in the community. Actions can be Do not allow, Replace term, Check inline HTML and do not allow, and Take no action. Term Count: The number of terms defined for the filter. You can edit and add terms to the default filters or add a new filter. When the number of filters in the Content Filters tab exceeds 25, you can use the Filter by name field to quickly find the filter you want. Add filter To create a new content filter: Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Select Moderation. In the left column, selectContent Filters. Select Add Filter. Enter the Filter name. Select a Filter action: Do not allow Prevents members from posting content or replies, registering to the community, adding tags, updating profile information, and sending private messages till the filter term is removed. This more heavy-handed approach runs the risk of either challenging members to find a way to defeat it or alienating them. Replace term Replaces the offensive term with another term. This is the most common way of handling smut filter infractions. You can configure what term to replace words that match this filter in the Replacement term field. Check inline HTML and do not allow Prevents the members from posting anything that contains a filtered term after ignoring inline HTML. Take no action Does not take any action on filtered terms that appear across the community other than sending to the Manage Content > Abuse tab for moderator’s review If the Filter action is set as Replace term, in the Replace with field, specify the replacement term. The content filter replaces the filtered term with this replacement term. If you want to set term-level replacements, you can edit the terms after creating the filter. In Apply filter to field, select the areas where you want the filter to be applied. You can apply the filter to content, private messages and invitations, username, profile information, and tags. (Optional) If you want the filter to treat terms with diacritic marks the same as those without (for example, “chëēse” would be interpreted the same as “cheese”), turn on Ignore diacritics. In Terms to filter field, enter the terms you want to filter. Note that you can enter only one term per line. SelectAdd. The new filter is added to the list of content filters. You can edit the filter information and can add more terms to the filter. (Optional) For the Replace term filter action, if you want to add optional replacement terms for a certain term, open the Options menu for that term, select Edit, and enter an Optional replacement term. If you do not specify the Optional Replacement Term, the term is replaced with the default replacement term specified in the Replace with field.Aurora: Edit a content filter
From time to time, you may want to update a filter action, apply a filter to other areas, or add more terms to a filter. From the Content Filters tab, you can edit the default filters or existing filters. To edit a filter: Sign in to the community as an Admin. Open the Account menu and go to Settings > Features. Select Moderation. Go to the Content Filters tab. Open theOptions menu and select Edit. The filter page is displayed with the Filter Information and Terms sections. The Terms section lists the terms added to the filter along with their respective Optional Replacement Term, if configured: From the filters page, you can: Edit filter information Add terms to a filter Edit or remove terms Edit filter information From the filter page, click Edit Info and update the required fields. Note that you cannot edit the Filter Name. Add terms to a filter From the filters page, go to the Terms section and select Add Terms. In the Add Terms window, enter the terms you want to filter. You can enter only one term per line. If you do not specify the optional replacement term, the term is replaced with the default replacement term. Click Add. The new terms are added to the list. Edit terms Sometimes, for a term added in any filter with filter action set to Replace term, you might want to add an optional replacement term or edit an existing optional replacement term. Note that you can edit only the terms that belong to the filter with Replace term action and not for other filters actions such as Do not allow, Check inline HTML and do not allow, and Take no action. To edit a term: From the filters page, go to the Terms section and click Edit next to the term. In the Edit Term window, add or update the Optional replacement term and click Save. The content filter replaces the identified with the optional replacement term in the configured areas of the community. Note that the content filter does not replace the content that is already identified and replaced with the previous optional or default replacement term. Remove filters From the filters page, go to the Terms section and click Remove next to the term. Remove terms of the filter with Filter actions set to Do not allow, Check inline HTML and do not allow, or Take no action: From the filters page, go to the Terms section and click Closenext to the term.About Aurora content filters
Communities are meant to be a safe space where members should feel welcomed and engaged. Sometimes, members post objectionable content that may offend other members and negatively impact the community’s overall health. Objectionable content can include inappropriate language or any other terms you might not want to see in the community. Aurora offers content filters as part of its moderation tools to prevent objectionable content from appearing in posts, replies, tags, private messages, profile information, and member registration. When members use inappropriate words across the community, content filters identify them and prevent the content from being published or replacing the words with pre-defined replacement terms. In other cases, content filters just record the objectionable content posted across the community without taking any action. Content filters can also be used to ensure that the correct words are used across the community to improve content consistency. For example, you could create a content filter to replace old product names with the correct product name. Aurora includes several default filters that can be triggered when someone registers, posts, adds a tag, sends private messages, or updates their profile information. Default Filter Applies to Filter action Smut Posts and replies Prevents objectionable language from appearing in posts. Replaces offensive terms with neutral or slightly humorous ones, if configured to do so. Remember, you don’t want to prevent members from posting messages; you just want to keep the language clean. You may want to have your moderators keep an eye out for members who repeatedly use filtered language. Keyword Posts and replies Manages specific words or phrases. Content for this filter may include product and company names—both your own and those of competitors. When filtered keywords are used in content, moderators are notified. Optionally, the terms are replaced with more appropriate or the correct term. Login User signups (Registration page) Prevents people from registering to the community with an inappropriate username or profile info (system default action). Note: The Login filter is not applied if you are using an SSO implementation that passes the person’s username to the community. You must have a system on your side to deal with this situation. Tag Tags added in posts and replies Prevents members from tagging posts with objectionable words. Replaces with an alternate tag if configured to do so. You can add terms to these default filters or edit default filters as needed. You can also add new filters to perform these actions when the filter terms are identified in the community: Do not allow: Prevents members from posting content or replies, registering to the community, adding tags, updating profile information, and sending private messages till the filter term is removed. This more heavy-handed approach runs the risk of either challenging members to find a way to defeat it or alienating them. When filter term is identified, the following error message is displayed: Replace term: Replaces the offensive term with another term. This is the most common way of handling smut filter infractions. You can configure what term to replace words that match this filter in the Replacement term field. When the filter term is identified, it is replaced with the configured term after you post the content. Check inline HTML and do not allow: Prevents the members from posting anything that contains a filtered term after ignoring inline HTML. For example, the term “crap” written in inline html format, “c<b>r</b>a<br>p” in any new post is identified as the filter term after ignoring the inline html. Take no action: Does not take any action on the filtered terms that appear across the community, but records in Content Filters dashboard to notify moderators about these terms used across the community. Tip: Replacement terms are often a better management strategy versus preventing members from posting, as some people might take it as a personal challenge and invest tremendous effort in attempting to circumvent your filters. Another way these members may try to circumvent your filters is by using variations of banned words. For that reason, you may want to plan ahead for possible misspellings or other variations when creating your content filters. Note: Content filters are not case sensitive. For example, to filter for “Test,” “test,” and “TEST,” you need to enter only the term “test” while creating the filter.
