About the Aurora member Profile page
The Profile page is where you can view your personal information for your community account, such as your username and rank, as well as your latest activity and groups you belong to. View and edit your profile To view your own profile, open the Account menu, and then click Profile. To edit your profile: Open the profile menu and then click My Settings. On the Personal tab, enter any information about yourself that you want to share with others in the community, such as your name, pronouns, and bio information. If desired, you can edit your Username and Email using the Edit buttons. Click Save. Verify your email address After you sign up for the community, you receive an email asking you to verify your email address. Log in to your email account, locate the email from the community, and click the link to verify your email address. If you haven’t received an email or can’t find it, go to Settings > Personal, and at the top of the page, click Resend Verification Email. Update your email address Open the Account menu and then click Settings. On the Personal tab, click the Edit button beside your Email address. Enter the New Email address you would like to use as well as your Current Password. Click Save. Update your avatar Open the Account menu, and then click Settings. On the Personal tab, click the edit icon located on your current avatar. On the Edit Avatar window, click the plus icon to open your file browser where you can select a new avatar, OR in the Select an avatar area, select one of the default avatar options provided. (Optional) If you’ve uploaded your own avatar, adjust the zoom level using the sliders. Click Set As Avatar. Related topics: Manage community preferences for your account Manage Follow and Notification preferences for your account Manage security settings for your account674ViewsSign in to react to this post5CommentsAurora: Filter the Analytics Dashboard
Aurora Analytics enables you to filter data for more granular insights. You can filter based on: Roles Ranks New Topics Username Thread ID To add filters to your dashboard: Open the Account menu and select Analytics. On the dashboard page, select + Filter. Select a filter. Enter relevant values to filter. Select Add. The dashboard displays data for the selected filter. Let's look at an example of filtering data for specific roles. Assume that you want to view metrics and activities by Administrators for the "Products" category in your community for the last 30 days. To filter for this data: Change the scope to Products. Set the date range to Last 30 days. Select +Filter. Select Roles. Select Administrator from the menu. Select Add. The Dashboard displays metrics and activities by Administrators for the "Products" category for the last 30 days. Thread ID You can use this filter to view the metrics related to a particular thread or topic in your community. The Thread ID is the ID found at the end of the community URL. For example, in the below URL, "236502" is the Thread ID for a topic in the community: https://community.khoros.com/kb/supportinformation/khoros-cookies-datasheet-community-care-marketing-khoros-bot/236502 You can add this filter under Dashboard and Reports by selecting the Filter option. You can add more than one Thread ID to the filter. After you select Add, the dashboard displays the metrics for the added Thread IDs or, in other words, the topics with those Thread IDs. Related topics: About Dashboard Settings Scope Analytics data to specific place in the community Set date ranges and data comparison time frame for Aurora Analytics Dashboard Set the Trending Discussions options for Aurora Dashboard View metrics by content type Aurora Analytics Metric DefinitionsViewsSign in to react to this postCommentsAurora: Searching in the community
You can perform a community search from almost every page in the community. Where you are on the community site dictates the range of the search you can do. You can search for content, places, or members. Search for content, places, or members across the entire community Search for a content in a specific category or node Filter search results Search for content, places, or members across the entire community Let’s take an example where you want to search for a topic across the entire community and not in the specific place. To perform a search across the entire community: On the main page, click the Search icon to expand the search bar. In the Search field, enter the search text or keyword. When you enter the search keyword, the Search field auto suggests the topics based on the specified keyword. You can either navigate to the respective content from the list or press Enter to navigate to the Search results page and explore more search options. The Search page displays the list of matching topics available across the community based on the specified search keyword. Similarly, you can search for places (category or board) or members across the community. The Search page displays the results under People or Places sections respectively. Search for a member: Search for a place: Search for content in a specific category or node Consider you want to search for a topic specific to a forum and not across the entire community. To perform a search in the specific place: Go to a particular place, enter the search phrase or keyword in the search field, and press Enter. On the Search results page, you can see that the search has been restricted to the specific location and displays the matching records based on the specified search term. To further filter the results, use the filter menus (Last Update, Replies, Location, Author, Content Type, or Tags). Click More Filters to see more filtering options. You can sort the search results by Most relevant, Newest, Most liked, and Most viewed: Filter search results After you have performed your initial search, additional filtering options become available to you. When you apply these filters, your search results update in real time. If a filter option is grayed out, there are no search results that fit that criterion. Each filter criterion displays the count of search results available for the respective criterion: The Search page offers several filters: Last Update: Search for the topics updated on the Past day, Past week, Past month, and Past year. Replies: Search only the topics With replies, Without replies, and With solutions across the community. Location: Search only the topics based on the selected location. Using the Location filter, select the category or board to view the search results for the respective location. For example, if you want to s…ViewsSign in to react to this postCommentsAbout Aurora Email Notifications
As a community member, you receive email notifications for different types of activity across the community. To manage your email notification preferences, see Manage Follow and Notification preferences for your account. Email notification triggers Email notifications may be sent in a variety of situations. Some may require action while others may be purely informational. Below are descriptions of the notifications you may receive. More email notification types will be available in future releases. Community member notifications Content Workflow notifications Admin-only notifications Community member notifications Notification Description New Accepted Solution A post is marked as a solution on a topic a community member is following Accepted Solution Reminder Reminder to check answers on content and to mark applicable posts as solutions Answer Accepted as Solution A post is marked as a solution on a topic a community member created New Follow (Digest) Daily or weekly digest that provides updates from the community member’s followed content New Follow (Immediate) Immediate notification that provides updates based on the community member’s email notification settings Group Email Invitation Member or non-member is invited via email to join a Group Group Join Request Group owner is notified that someone has requested to join their closed Group Group Membership Accepted Community member is notified that they have been accepted into a Group Group Membership Denied Person is notified of being rejected entry into a Group. Group owners can add an optional description explaining the reason the person was rejected. Group Private Message Invitation Community member is invited to join a Group. They receive a private message invitation to join and an email notification for the new private message. New Private Message Community member receives a new private message in their Inbox Private Message Sent Admin is notified when a broadcast private message is delivered Private Community Invitation Person is invited to join the community by email and receives instructions on how to register via email New Like Community member receives a like on their content New Content Mention Community member’s content is mentioned by another user Member Mention Community member is mentioned by username by another person Email Address Change Confirmation Community member attempts to change their email address (non-SSO authentication) Forgot Password Community member begins the Forgot Password flow Confirm Registration When registered, community member confirms their email address in this notification to complete the registration process (non-SSO authentication) Email Verification Required to Publish Content Com…ViewsSign in to react to this postCommentsAurora: Review content reported by content filters
Community content filters identify inappropriate words used in community content and take appropriate actions on the content based on how you’ve configured the filters to behave. Any posts and replies, private messages, profile information, tags, and registration flow that are flagged by the content filters are sent to the Abuse tab, where you can periodically review and take actions on them. If you have been granted the appropriate permissions, you can view the content reported by content filters from the Abuse tab: The tab lists: Title: Title of the content reported by content filters Author: Member who created the content Date Reported: The date on which the content was reported Filter: The name of the content filter that reported the content Filter action: The filter action applied on the content. The filter actions can be Do not allow, Replace term, Check inline HTML and do not allow, and Take no action. Learn more about content filters. To review and filter reported content, view the below walkthrough: 10 STEPS 1. Sign in to the community as a Moderator. 2. Open the Account menu and go to Manage > Abuse. 3. From the Abuse tab, click Filters. 4. In Reported By, select Content Filter. 5. Now, you can view the list of content reported by content filters. 6. Using Actions, you can filter the content based on the content filter actions applied to them. Let's select Replaced. 7. Using Found In, you can filter based on content types. Let's select Blogs. 8. You can further filter the list based on Filter Name, Keyword, and Author. 9. The Abuse tab is updated based on the applied filters. 10. That's it. You're done. Here's an interactive tutorial https://www.iorad.com/player/2224500/Review-content-reported-by-content-filters Based on the content type and filter action, you can take these moderator actions: Content Type Filter Action Moderator actions on the content Forum discussions/Blog posts/Knowledge Base articles/Replies/Ideas/Events Replace term/None (Take no action) Edit Mark as Spam Confirm Abuse Ignore Report Ban Member Forum discussions/ Blog posts/Knowledge Base articles/Replies and Private Messages/Ideas/Events Blocked/HTML Blocked (Do not allow/Check Inline HTML and do not allow) Ignore Report Ban Member User Registration None (Take no action) Ignore Report Ban Member User Signups Blocked / HTML Blocked (Do not allow / Inline do not allow) Ignore Report Edit posts reported by content filters After reviewing the posts reported by content filters, you can edit the posts that are inappropriate and do not adhere to the community principles. While editing content, you must be careful not to modify the context of the content that the author of the post i…ViewsSign in to react to this postCommentsAbout Aurora Analytics
To have a successful community, you need to know what’s working and what needs improvement. Aurora provides a robust set of analytics so you can get actionable insights to drive traffic and member engagement. You can determine what kinds of content needs improvement, what your members steer away from, and what they want more of from your community. These metrics help you learn where your members come from, what type of content they engage with, and where to focus on to reach new people. Having clear data enables you to plan towards community goals and make informed decisions to change course when things aren’t working. Aurora Analytics provides visual dashboards and interactive reports to provide you with high-level and detailed data on how your community is performing. Note: Currently, users can see the metrics up to the previous day in Aurora Analytics.. Data is reported in Coordinated Universal Time (UTC). Accessing Aurora Analytics To access Aurora Analytics, open your Account menu and click Analytics. Note: Members must have an Admin or Analytics role to access Aurora Analytics From the Analytics page, you can access Dashboard and Reports. The Dashboard provides you with an “at-a-glance” view of the activities that best indicate the overall health of your community and member engagement across your community. You can customize Dashboard settings to your requirements and get the most out of your data analysis. Reports present you with key metrics on content, boards, categories, and members in a tabular format. Related topics: Accessing Analytics Dashboard Dashboard Settings Aurora Analytics Metric Definitions Aurora Analytics Reports Refer to the Khoros Communities Analytics Essentials course for training on Communities Analytics.ViewsSign in to react to this postCommentsAbout Aurora Moderation
It is important for your community to be a positive space where members feel welcome, safe, and engaged. To foster this environment, moderators constantly monitor community activity by reviewing content for appropriateness, based on the guidelines you’ve put in place for your community. Using the Moderation tab in the Manage Content dashboard, moderators can quickly review and process large volumes of member-generated content. Depending on how you’ve set up your moderation process, content can be reviewed either before or after it is published to the community. From the Moderation tab, you can moderate forum discussion posts and their replies, ideas and their comments, as well as comments on blogs, knowledge bases, and events. Also, you can view the posts or private messages that are rejected as spam, abuse, or for other reasons and take further action on these posts or private messages. Moderation process You can set the moderation mode at the board level. Required: Moderators must moderate content to make it available in the community. (This was previously known as pre-moderation in Communities Classic.) Selective: The content is published, but moderators can moderate it after publication. (This was previously known as post-moderation in Communities Classic.) Auto-approved: Content does not require moderation and is approved automatically. Learn more about configuring moderation modes for various content types. When members post content on the community, the content is immediately routed to the Moderation, based on the moderation settings for that board. Note: When a board is set to Required moderation and members post content on this board, a confirmation message is displayed on the post indicating that post will be published as soon as it is approved from moderators: View Moderation tab Members with elevated permissions (Admins and Moderators) can access the Moderation tab in the Manage Content dashboard. Note that you must enable content moderation at the community level to view the Moderation tab. Members will see the Spam, Abuse, and Moderation tabs. The Moderation tab is where you can review content. By default, the Moderation tab is displayed with the list of unmoderated posts, where the Moderation status is set to unmoderated. The Moderation tab lists: Title: title of the post, reply, or comment Author: authors of the posts and replies Date: the date on which the post or reply is sent for moderation. Status: the publication status (Published or Unpublished) of the posts and replies. Number of views, likes, and comments for each post, reply, or comment. Note: You can sort this list based on the Date. From the Moderation tab, moderators can evaluate the posts and replies. approve or reject posts and replies message authors about their content. ban members When approved, posts are published in the community or remain in the community based on the mo…ViewsSign in to react to this postCommentsAurora SEO: Regulate content crawling by search engines using robots.txt
When you publish content in the community, search engines (web robots or web crawlers) crawl these newly published pages to discover and gather information from them. After crawling the content, the search engines index these pages to provide relevant search results based on the search queries. It is important to instruct the web crawlers to crawl only the relevant pages and ignore the pages that don't require crawling activity. Using Robots Exclusion Protocol (a file called robots.txt), you can indicate the resources that need to be included or excluded from the crawling activity. When a new community is created, the Khoros platform configures the robots.txt file with the default rules for the community. The default rules include instructions, which are generic for all the communities. Admins and members with permissions can view the Default Rules in Robots.txt Editor (from Settings > System > SEO area). In the editor, you can also add Custom Rules that are appended after the default rules. Note: You cannot edit the default rules. How does Robots.txt work? You can find the robots.txt file in the root directory of your community by appending “robots.txt” at the end of the URL (https://site.com/robots.txt). The file includes the list of user agents (web robots), community URLs, and sitemaps with instructions indicating whether the user agents are allowed or disallowed to crawl the specified URLs. When the user-agents or web crawlers enter your website, they first read the robots.txt file and proceed further with the crawling activity based on the instructions added in the file. The user-agents gather information only from the community pages that are allowed and are blocked from the pages that are disallowed. Robots.txt syntax The robots.txt includes these keywords that are widely used to specify the instructions: User-agent: The name of the web crawler for which you are providing the instructions. Example: User-agent: testbot To provide instructions to all the user agents at a time, enter * (wildcard character). Example: User-agent: * Disallow: Command to indicate the user-agents not to crawl the specified URL. Note that the URL must begin with ‘/’ (forward slash character). Example: User-agent: testbot Disallow: /www.test1.com Allow: Command to indicate the user-agents that they can crawl the specified URL. Note that the URL must begin with ‘/’ (forward slash character). Example: User-agent: testbot Allow: /www.test2.com Sitemap: Indicates the location of any XML sitemaps associated with the URL. The Khoros platform automatically generates sitemaps for each community when it is created and adds them to the robots.txt file. Example: User-agent: testbot Sitemap: https://www.test.com/sitemap.xml The following is the sample format to allow or disallow a user-agent "testbot” to crawl the community pages: User-agent: testbot Disallow: /www.t…ViewsSign in to react to this postCommentsAurora: Enable content moderation and set content moderation defaults
Community moderators review and process large volumes of member-generated content. Moderation is an important part of keeping a community a safe and engaging space for your members to participate. Depending on how you configure the moderation settings, content can also be auto-approved and skip the moderation process. The moderation process depends on the defaults you set for various boards. Admins can set these moderation defaults for forum discussions and replies, blog comments, ideas and their comments, event and event comments, media, and knowledge base comments at the community, category, and board levels. Auto-approved: The content is auto-approved and made public without going through moderation review unless flagged. Recommended for trusted areas that are self-regulated by a small group of members. Selective: The content is made public to the community without going through moderation. However, moderators can selectively review this content later, and based on the review, the content stays or is removed from the community. Required: The content must go through moderation for review, and based on the moderator's evaluation, the content is either published or removed from the community. By default, Selective moderation is set for all boards. Understanding the different moderation types Before configuring the content moderation defaults, you must understand the benefits and risks of each option: Auto-approved: Set Auto-approved for places that are designed for open discussions without any need for regulating the content posted by members. Use this option in places that are self-regulated by a small group of members who are accountable for their actions. However, we still recommend you implement the moderation process within the community to avoid spreading inappropriate information. Selective: Similar to Auto-approved, the Selective moderation process also encourages open communication among members in that they can publish content immediately without prior review. Moderators can still review the published content to ensure the posted content is appropriate and adheres to the community’s principles. Use this option in places where members expect fast-paced and live interaction without having to wait long for the moderation process to complete. However, when moderation is delayed, there is the potential risk of inappropriate content (abuse or spam) being posted that impacts readers and disrupts the community. Compared to the Required moderation process, this process is less effective in avoiding spam and abusive content. Required: Required moderation is the best way to combat spam and abusive content because the content is sent to the moderation before it’s made public in the community. This also protects your community’s reputation and creates a safe space for your members by ensuring the appropriate content is posted in the community. However, this process relies on additional resources to revi…ViewsSign in to react to this postCommentsAbout Aurora Notifications
When you receive an in-app notification, a dot appears over the Notifications bell icon in the header anywhere in the community. Click this icon to see a list of your notifications. You receive notifications for a variety of reasons around the community: New activity on content you follow (including Category, Board, Content, and Tag follows) Activity and updates on your content: Likes Solutions Mentions (Members and Content) Ranks Badges Related topics: Manage Follow and Notifications preferences for your account About Email NotificationsViewsSign in to react to this postComments
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